Referrals

In the majority of cases these are made via the national E-referral Service (Previously known as Choose & Book System). We will text you when the referral is made and you will be asked to come into the surgery to collect your booking paperwork and password. If you are unable to collect the booking paperwork and password please advise us and we will aim to provide the booking information over email.

If you have not heard from anyone within 2 weeks, please contact the Practice​

Specialist responsibility:

Looking after all your investigations and giving you the results

• Providing prescriptions for a minimum of two weeks or until we receive a letter
• Issuing a sick note if required for the correct duration
• Providing you with a follow up appointment if necessary 
• Download this leaflet as a reminder

​​Missed Appointments

If you miss your appointment for whatever reason, please contact the hospital and organise another appointment. Your GP is not responsible for this missed appointment and does not need to refer you again.

​Waiting Times / Chasing Referrals

If you have experienced significant waiting times or are experiencing issues with your referral at Hillingdon Hospital or Mount Vernon Hospital, please contact PALS via email on [email protected] or via phone on 01895 279973 as they would be able to investigate this for you internally.